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Customer Service System Product List and Ranking from 4 Manufacturers, Suppliers and Companies | IPROS GMS

Customer Service System Product List

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[LoopGate Implementation Case] Ceremony Co., Ltd.

[LoopGate Implementation Case] Ceremony Co., Ltd.

The television window system "Tele-Mado" has been adopted for the remote customer service system of the funeral hall "Megurie"!

We would like to introduce a case where the remote customer service system "Tele-Mado," utilizing the LoopGate from Ginga System Co., Ltd., has been adopted for the unmanned store at the funeral hall "Megurie" operated by Ceremony Co., Ltd. At Ceremony, an online system has been implemented that allows customers and staff to operate the facility's locking system, lighting, air conditioning, cameras, and more without face-to-face interaction. Additionally, the remote customer service system "Tele-Mado" enables real conversations, allowing customers to consult about facility tours and funerals just as they would when staff are physically present. [Case Overview] ■ The remote consultation system "Tele-Mado" makes it easier to consult than ever before. ■ Even in a completely unmanned store, guidance from entry to business negotiations can be provided online. ■ Innovation in the customer service style of a completely unmanned counter and efforts to enhance customer satisfaction. ■ About Tele-Mado. *For more details, please refer to the related links or feel free to contact us.

  • Web/Video Conference
  • Customer Service System

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An advanced solution that balances the alleviation of labor shortages and the improvement of customer service quality.

An advanced solution that balances the alleviation of labor shortages and the improvement of customer service quality.

Here are four unmanned customer service systems that are currently highly regarded in the market.

In today's world, where labor shortages are becoming increasingly serious, the efficiency of operating stores and facilities has become an urgent issue. Particularly in the service industry, while securing staff is becoming difficult, providing high-quality service to customers is essential. This is where "unmanned service systems" are gaining attention. In this article, we will introduce four unmanned service systems that are currently highly regarded in the market. We will provide a detailed explanation of each system's features, strengths, and implementation effects, so those considering adoption should definitely use this as a reference. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

  • Entrance and exit control system
  • Customer Service System

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What is unmanned customer service? A complete guide that covers introduction benefits, tool comparisons, and case studies.

What is unmanned customer service? A complete guide that covers introduction benefits, tool comparisons, and case studies.

We will introduce the effects and concerns obtained from the implementation, the types of tools that should be selected, and even case studies of implementation by industry.

As the labor shortage becomes more serious, there is a rapidly increasing focus on "unmanned customer service" in the retail and service industries. The reduction of personnel in stores is not only about cutting labor costs but also contributes to maintaining the quality of customer service, improving operational efficiency, and serves as a measure against infectious diseases. However, there are still few people who accurately understand what "unmanned customer service" specifically entails, what tools and implementation methods are available, and what the advantages, disadvantages, and challenges are when actually introducing it. This article will clearly explain what "unmanned customer service" is, as well as the effects and concerns that can be gained from its implementation, the types of tools that should be selected, and examples of implementation by industry. If you are considering the introduction of unmanned customer service or are interested in the latest customer service technology, please read through to the end. *For more detailed content of the blog, you can view it through the related links. For more information, feel free to contact us.

  • Entrance and exit control system
  • Customer Service System

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What is remote customer service at hotels? A thorough explanation of the system, benefits of implementation, and how to choose.

What is remote customer service at hotels? A thorough explanation of the system, benefits of implementation, and how to choose.

An introduction to the current situation of labor shortages in the hospitality industry and the challenges that remote customer service can solve!

The hotel industry is currently facing challenges such as 'a shortage of staff,' 'difficulties in night-time operations,' and 'limitations in foreign language support.' In response to these issues, 'remote customer service' is gaining attention. This system allows guest interactions to be conducted through video calls, AI avatars, and chatbots without the need for front desk staff to be physically present. It enables a balance between labor reduction and service quality, and its implementation is progressing widely from urban areas to rural regions. This article comprehensively explains the definition and mechanism of remote customer service in hotels, the specific benefits of its implementation, the differences from other automation tools, and successful case studies. It is also useful for those who are unsure about where to start or which system would be suitable. Please take a look at this new 'form of hospitality' that supports the future of the industry until the end. *For more detailed information, you can view it through the related links. For further details, please download the PDF or feel free to contact us.

  • Entrance and exit control system
  • Customer Service System

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Customer Service System "Virtual Selling System"

Customer Service System "Virtual Selling System"

A new customer service system using communication tools!

The "Virtual Selling System" creates opportunities for purchasing products through online customer service with physical stores from home, minimizing the impact of requests for self-restraint on outings and allowing sales activities to continue. It offers rich customization, making it suitable for various uses such as consultation meetings, customer service/sales, property viewings, and fortune-telling. 【Features】 ■ Reservation management function included ■ Schedule management function included ■ Quotation display function included ■ Payment function integration available *Please contact us for more details.

  • others
  • Customer Service System

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No app needed! A concierge will guide you through the facility remotely with "Rimoshel."

No app needed! A concierge will guide you through the facility remotely with "Rimoshel."

Remote store guidance is possible! No app is needed for viewing! It's the new normal for inquiry hooks, COVID-19 measures, and facility PR.

"Rimoshel" is a service that allows remote customer service in a VR space. As long as you have an internet connection, you can access it via a URL on a PC, smartphone, or tablet, making it easy to share through email, LINE, QR codes, etc. It creates opportunities for online customer service and serves as a hub for real-life store visits. 【Features】 ■ Equipped with automatic guidance function using avatar AI ■ Accessible anytime on smartphones and PCs "without an app" ■ Includes video call functionality ■ Standard report features such as visitor count and duration of stay ■ Easy implementation by simply placing a URL on your homepage *For more details, please refer to the related links or feel free to contact us.

  • Other contract services
  • Customer Service System

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Remote Window System "Tele-Mado"

Remote Window System "Tele-Mado"

With Tele Window, both the appearance and the response are life-sized.

Tele-window is an online consultation, remote customer service, and television window system that allows for life-sized interactions as if a person were right in front of you. It is a system that can further expand business possibilities through the nationwide expansion of available reception windows and online consultation support from specialized staff. It is also compatible with on-premises, closed networks, corporate LANs, VPNs, and intranets.

  • Web/Video Conference
  • Customer Service System

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